At our store, we want you to be completely satisfied with your purchase. That's why we handle our policies with transparency and clarity.

Returns and Exchanges

• If you wish to make an exchange, you must contact us within 72 hours of receiving your order.

• Only exchanges of products that are unused, unworn, in perfect condition, and with their original packaging intact will be accepted.

• Shipping costs for both the return and the new product are the responsibility of the customer.

• The customer must arrange their own return shipment. We can recommend courier services, but we do not assume responsibility for the return until we receive the product in optimal condition.

• We do not reserve products for exchanges. If the desired product is no longer available, we will inform you via email.

Custom or Special Products

• We do not accept exchanges or returns on custom, made-to-order, or special edition products.

Refunds

• We do not offer refunds for incorrect choice, change of mind, or purchases of stationery items, packaging, and personalized products.

• Refunds will only be processed if the product arrives damaged or defective.

Processing Times for Returns

• Once the return is received, our team may take up to 6 business days for ready-made products and 12 business days for custom products to process your case and send you a confirmation.

Special Sales and Discounts

• All purchases made during promotional periods, discounts, or sales are final sales.

• No refunds or exchanges will be allowed, unless explicitly stated.

• Offers are valid only during their effective period and only for purchases made on our website.